Terms of Service

Welcome to DigiLake. These Terms of Service ("Terms") govern your access to and use of our website and the services we provide ("Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services. For questions, please contact us.

1. Definitions

• "Company," "we," "our," or "us" refers to DigiLake
• "Client," "you," or "your" refers to the individual or entity using our Services
• "Services" means all software development, consulting, and related services provided by DigiLake
• "Agreement" means these Terms along with any project-specific contracts or statements of work
• "Deliverables" means all work products, code, documentation, and materials created as part of a project

2. Services

2.1 Scope of Services

DigiLake provides custom software development services including but not limited to backend development, cloud architecture, DevOps automation, AI/ML solutions, and computer vision. Specific services will be outlined in individual project agreements or statements of work.

2.2 Project Engagement

All projects begin with a consultation and require a signed agreement outlining scope, deliverables, timeline, and pricing. We reserve the right to decline any project at our discretion.

3. Account and Access

3.1 Account Information

You agree to provide accurate, current, and complete information when engaging our Services and to update this information as necessary.

3.2 Confidentiality

We maintain strict confidentiality regarding your project information. Both parties agree not to disclose confidential information without prior written consent, except as required by law.

4. Payment Terms

4.1 Pricing and Invoicing

Pricing is outlined in individual project agreements. Payment terms typically include:

• Fixed-price projects: Milestone-based payments (e.g., 30% upfront, 40% midpoint, 30% completion)
• Time & materials: Monthly or bi-weekly invoicing based on actual hours worked
• Retainers: Monthly advance payment for ongoing support or development hours

4.2 Payment Due Date

Invoices are due within 15 days of receipt unless otherwise specified in the project agreement. Late payments may incur a 1.5% monthly interest charge.

4.3 Taxes

All fees are exclusive of applicable taxes. You are responsible for paying all taxes associated with your purchase.

4.4 Refunds

Refunds are handled on a case-by-case basis according to the specific project agreement. Generally, work already completed is non-refundable.

5. Intellectual Property

5.1 Client Ownership

Upon full payment, all custom code, deliverables, and intellectual property created specifically for your project become your sole property. You receive full ownership and rights to use, modify, and distribute the work.

5.2 DigiLake Ownership

We retain ownership of:

• Pre-existing tools, frameworks, and libraries used in development
• General knowledge, methodologies, and processes
• Our brand, logo, and marketing materials

5.3 Third-Party Components

Projects may include third-party open-source components. These remain subject to their respective licenses (MIT, Apache, GPL, etc.), which will be clearly documented.

5.4 Portfolio and Case Studies

We may feature your project in our portfolio and marketing materials unless you explicitly opt out. Specific details can be discussed as part of the project agreement.

6. Warranties and Disclaimers

6.1 Our Warranties

We warrant that:

• Services will be performed in a professional and workmanlike manner
• Deliverables will substantially conform to agreed-upon specifications
• We have the right to provide the Services and deliverables

6.2 Warranty Period

We provide a 30-day warranty for bug fixes on delivered code. This covers defects in workmanship but does not include new features, scope changes, or issues caused by third-party modifications.

6.3 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED ABOVE, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• DigiLake's total liability for any claims arising from Services shall not exceed the total amount paid by you for the specific project giving rise to the claim
• We are not liable for indirect, incidental, consequential, special, or punitive damages including lost profits, lost revenue, or lost data
• We are not responsible for delays or failures caused by circumstances beyond our reasonable control

8. Client Responsibilities

You agree to:

• Provide timely feedback, approvals, and information needed for project completion
• Provide necessary access to systems, accounts, and resources
• Ensure you have rights to any materials you provide for the project
• Use our Services in compliance with all applicable laws and regulations
• Not use our Services for any illegal, harmful, or malicious purposes

9. Termination

9.1 Termination by Client

You may terminate a project with 14 days' written notice. You will be responsible for payment of all work completed up to the termination date, plus any non-refundable expenses incurred.

9.2 Termination by DigiLake

We may terminate an agreement immediately if:

• You breach these Terms or a project agreement
• Payment is more than 30 days overdue
• You engage in abusive or inappropriate behavior toward our team

9.3 Effect of Termination

Upon termination, you must pay all outstanding invoices. We will deliver all completed work up to the termination date upon receipt of final payment.

10. Indemnification

You agree to indemnify and hold harmless DigiLake from any claims, damages, losses, or expenses (including legal fees) arising from:

• Your use of our Services
• Your violation of these Terms
• Your violation of any third-party rights
• Materials or content you provide to us

11. Dispute Resolution

11.1 Informal Resolution

In the event of a dispute, both parties agree to first attempt informal resolution through good-faith negotiation.

11.2 Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Services after changes constitutes acceptance of the modified Terms.

For active projects, changes to Terms will not affect existing agreements unless mutually agreed upon in writing.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any project-specific agreements, constitute the entire agreement between you and DigiLake.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

13.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

13.4 Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any successor entity.

14. Contact Information

If you have questions about these Terms, please contact us: