Frequently Asked Questions

Everything you need to know about working with DigiLake

General Questions

What services does DigiLake offer?

We specialize in backend development, cloud architecture, DevOps automation, AI/ML solutions, and computer vision. We also partner with trusted specialists for frontend, mobile, and UI/UX work to deliver complete solutions.

What makes DigiLake different from other development agencies?

You work directly with experienced engineers who have built systems at companies like Vio.com, Airtel Digital, MakeMyTrip, and HelloFresh. No account managers or middlemen — just senior engineers who have handled 100M+ daily streams and 5,000 requests per second systems. We bring enterprise-grade practices at competitive pricing.

What size of companies do you work with?

We primarily work with startups and growing businesses looking for enterprise-grade engineering expertise. Whether you're a seed-stage startup or an established company scaling your technology, we can help.

Where is DigiLake located?

We're based in New Delhi, India, but we work with clients globally. We're experienced in remote collaboration and maintain flexible hours to accommodate different time zones.

Project & Pricing

How do you charge for projects?

We offer flexible engagement models including fixed-price projects, time & materials, and dedicated team arrangements. Pricing depends on project scope, complexity, and timeline. Contact us for a customized quote.

What's the typical timeline for a project?

Timelines vary based on project scope. A simple API integration might take 2-3 weeks, while a complete backend system could take 8-12 weeks. We'll provide a detailed timeline during our discovery phase. Contact us to discuss your project.

Do you sign NDAs?

Yes, absolutely. We're happy to sign mutual NDAs before discussing your project in detail. Client confidentiality is extremely important to us.

What's your payment structure?

For fixed-price projects, we typically structure payments in milestones (e.g., 30% upfront, 40% at midpoint, 30% on completion). For ongoing work, we invoice monthly or bi-weekly depending on the engagement model.

Do you offer Founding Client Program pricing?

Yes! Early clients receive exclusive pricing (40% discount + extended support) in exchange for a testimonial and case study. This program is available for qualified projects. Book a consultation to learn more.

Technical Questions

What technologies do you specialize in?

Our core expertise includes:

  • Languages: GoLang, Python, Java, Node.js
  • Infrastructure: AWS, GCP, Kubernetes, Docker, Terraform
  • Data: Kafka, Apache Spark, PostgreSQL, MongoDB, Redis
  • Specializations: Distributed systems, microservices, real-time pipelines

Do you handle frontend and mobile development?

While our core strength is backend and infrastructure, we partner with vetted frontend and mobile specialists for complete solutions. All work is supervised by our team to ensure quality and seamless integration.

Can you help with cloud migration?

Absolutely. We have extensive experience migrating systems to AWS and GCP, including re-architecting for cloud-native patterns, setting up CI/CD pipelines, and optimizing costs. We've achieved 30% infrastructure cost savings in previous migrations.

Do you provide ongoing support and maintenance?

Yes. We offer various support packages including bug fixes, performance monitoring, security updates, and feature enhancements. Support can be structured as retainer hours or on-demand as needed.

Can you work with our existing team?

Definitely. We're experienced in collaborating with in-house teams, whether as an extension of your engineering team or to handle specific components of your stack. We integrate seamlessly with your workflows and tools.

Process & Collaboration

What's the first step to working with DigiLake?

Start by booking a free consultation. We'll discuss your project goals, technical requirements, and timeline. If it's a good fit, we'll prepare a detailed proposal with scope, timeline, and pricing.

How do you communicate during projects?

We adapt to your preferred tools — Slack, Microsoft Teams, email, or video calls. For project management, we use tools like Jira, Linear, or Trello. We provide regular updates (weekly or bi-weekly) and are always available for urgent questions.

Do you follow agile development practices?

Yes. We follow agile methodologies with iterative development, regular sprints, and continuous feedback loops. This ensures you can see progress regularly and make adjustments as needed.

Who owns the code and intellectual property?

You do. All code, documentation, and intellectual property developed for your project belong entirely to you. This is clearly documented in our contracts.

What if I'm not satisfied with the work?

Client satisfaction is our top priority. We work in milestones with regular reviews to ensure alignment. If you're not satisfied at any checkpoint, we'll revise the work until it meets your expectations. Our contracts include clear revision policies.

Still have questions?

We'd love to hear from you. Schedule a free consultation to discuss your project.

Book a Free Consultation